Professional After-Sales Support for Our Global Partners

1. Return Eligibility Window At FUSE JEWELRY, we take pride in our craftsmanship. If you are not entirely satisfied with your purchase, we are here to help.

Please note: The following policies apply consistently across all regions, including the United States and Canada.

• Stock Items: Returns must be initiated within 7 days of receiving your shipment.

• Defective Items: Any manufacturing defects must be reported with photographic evidence within 48 hours of delivery.

2. Non-Returnable Items (Final Sale) Important Notice: The following items are considered "Final Sale" and cannot be returned or exchanged:

• Customized or Personalized jewelry (Engraved, ODM designs).

• Made-to-order Solid Gold collections.

• Items purchased during Clearance or Flash Sales.

• Items showing signs of wear or manual damage.

3. Return Process

• 01 Contact Support: Email us with Order # and clear photos of the items.

• 02 Get Approval: Wait for our QC team to issue a Return Authorization.

• 03 Ship Back: Send items in original packaging to our facility.

  • Note: Customer is responsible for return shipping costs unless confirmed defective.

4. Refunds & Processing Once your return is inspected (typically 3-5 business days):

• We will notify you regarding the approval/rejection via email.

• Approved refunds go back to original payment (PayPal/CC/Bank).

• Timeline: Expect funds within 10 business days.

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Questions about your return? Support available Mon-Fri, 9:00 AM – 6:00 PM (GMT+8)

Email: support@fusewholesale.com
WhatsApp: +86 18022056095